The business need for e-signatures and digital documents will extend far beyond the measures taken out of necessity for the coronavirus pandemic response. As the world slowly leaves restrictions behind, this Forrester report commissioned by Adobe provides valuable insight into what organizations were thinking mid-pandemic, in 2020, when businesses had to race to become digital end-to-end.
In it, you can learn how the pivot to digital has helped organizations with minimal digital capabilities become familiar with e-signature regulations, and otherwise leveraged digital documents to drive value and maintain business continuity.
There are clear pitfalls for failing to get to grips with digital document processes – including customers who were 10x more at-risk. But the study also outlines key business benefits and change opportunities, such as protecting revenue and improving both customer- and employee experience.